About the role
This is a full-time Telecommunications Assistant role at SMI NETWORKS' located in Ulladulla NSW 2539. As a Telecommunications Assistant, you will play a crucial part in supporting the company's telecommunications operations and ensuring seamless connectivity for our customers.
What you'll be doing
Providing technical support and troubleshooting assistance to customers experiencing issues with their telecommunications services
Responding to customer inquiries and complaints in a timely and professional manner
Coordinating with field technicians to schedule and oversee installation and maintenance work
Maintaining accurate records of customer interactions and service activities
Identifying opportunities to improve customer experience and operational efficiency
Assisting with the implementation of new telecommunications technologies and services
Collaborating with cross-functional teams to ensure seamless service delivery
What we're looking for
Strong understanding of telecommunications technologies and services
Excellent customer service and problem-solving skills
Ability to work effectively in a team environment and prioritise tasks effectively
Proficient in using telecommunications software and computer applications
Enthusiasm for staying up-to-date with industry trends and advancements
Relevant Telecommunications or Electrical trade experience is preferred
What we offer
At SMI NETWORKS', we are committed to providing our employees with a supportive and fulfilling work setting. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits, including healthcare coverage and flexible work arrangements. Join our dynamic team and be a part of the exciting future of telecommunications.
About us
SMI NETWORKS' is a leading provider of telecommunications services in the Ulladulla region. We pride ourselves on our commitment to innovation, customer satisfaction, and community engagement. Our team of dedicated professionals is constantly striving to deliver cutting-edge solutions that meet the evolving needs of our customers.
Apply now to join our team as a Telecommunications Assistant and be a part of our exciting journey.