EPayments Code Compliance And Quality Lead
As a professional in the fraud and quality assurance field, you have a unique opportunity to make a significant impact. In this role, you will provide governance and oversight of ePayments Code compliance and quality assurance across International Wealth and Premier Banking (IWPB) Fraud.
About This Role
* Sit within Fraud Business Management, ensuring that all fraud standards, liability assessments, customer reimbursements, and dispute outcomes are compliant with the ePayments Code and HSBC's customer fairness and regulatory principles.
* Support HSBC's alignment with the Scam Prevention Framework, strengthening control discipline and delivering consistent, customer-focused outcomes.
* Ensure that QA findings and insights drive continuous improvement across Fraud, balancing customer experience, compliance expectations, and operational efficiency.
Main Responsibilities
* Oversee adherence to the ePayments Code across Fraud, ensuring accurate liability assessments, fair and timely reimbursements, and compliant dispute outcomes.
* Act as the SME on ePayments Code interpretation and application, providing expert guidance on complex or borderline cases and ensuring consistent regulatory understanding.
* Partner with Compliance, Legal, and industry working groups to support continuous uplift in Code interpretation, reporting obligations, and fraud response under the Scam Prevention Framework.
* Lead QA governance and oversight across Fraud, ensuring consistent execution of frameworks, standards, and control expectations across all lines of defence.
* Conduct targeted reviews or sampling of fraud case outcomes and QA findings to validate compliance with Code requirements, quality standards, and HSBC's customer fairness principles.
* Monitor and report on QA and ePayments Code related data to identify systemic issues, emerging risks, or control gaps, escalating and influencing remediation where required.
Requirements
To be successful in this role, you will need:
* A Bachelor's degree in a Finance and/or business-related field.
* Relevant experience in Fraud, Risk, Quality Assurance, or Compliance within banking/financial services.
* Strong knowledge of the ePayments Code and related regulatory obligations.
* Experience in QA governance or oversight.
* Strong attention to detail, analytical, investigative, and reporting skills.
* Strong stakeholder management and communication skills.
* Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value diversity and inclusion, and encourage applications from First Nations peoples.
Learn more about our values and culture – careers/we-believe-in