Job Summary:
We are seeking a seasoned Physical Security specialist to join our organization.
This individual will be responsible for safeguarding our IT systems and infrastructure, ensuring the highest level of security and safety.
The ideal candidate will have experience in troubleshooting and configuring Genetec applications for video surveillance, as well as Honeywell EBI applications for access control systems and their integration with Traka – Locker Management software.
Additionally, this role requires a strong understanding of ITIL processes, including incident management, change management, and problem management.
The selected candidate will also possess excellent communication and interpersonal skills, with the ability to handle L2 issues and provide technical support to customers and technicians.
Key Responsibilities:
* Troubleshoot and configure Genetec application for Video
* Troubleshoot and configure Honeywell EBI application for Access Control System and its integration with Traka – Locker Management software
* Follow ITIL processes
* Handle L2 issues and troubleshooting
* Support application and database upgrades
* Support server migrations
* Test, program and troubleshoot access control and digital video systems
* Handling customers and technicians
* Perform configuration reviews
* Work on POCs for integrating solutions
* Follow agile methodology
Requirements:
* Mid-senior level experience
* ITIL processes knowledge
* Genetec application configuration experience
* Honeywell EBI application configuration experience
* Agile methodology experience
About Us:
We are a leading provider of IT services and consulting. Our team is dedicated to delivering high-quality solutions to our clients.