**Key Role Accountabilities**
- Gather and analyse customer impact data and work with respective stakeholder groups
- Formulate and deliver change approaches to effectively engage and transition Customers and Clients
- Proactively forecast and plan for end-to-end initiative change management design and delivery success
- Provide change delivery engagement & collaboration across multiple parallel running projects
- Collaborate with multiple stakeholders' groups to ensure adherence to Customer's communication standards
- Contribute to effective change heatmap data input, reporting and related governance conversations in collaboration with the Customer's change organisation
- Proactively work with the business to map out key risks in initiative change implementation and also derive appropriate mitigations
- Coach and influence leaders in the effective implementation of change
- Support appropriate integration and mitigation of change impacts across initiatives impacting the same stakeholder and user audience groups
**Required Experience, Capabilities and Skills**:
- A minimum of 3 years of complex organisational change management experience, including experience with Change Management in insurance industry using an Agile and Continuous Delivery approach
- Strong verbal and written communication skills with the ability to deal at all levels of the organization, with external stakeholder organizations
- Strong ability to drive end to end behavior change with frontline employees
- Ability to build relationships, drive collaboration within and across teams, and can influence others
- Demonstrated stakeholder management and engagement
**Job Types**: Full-time, Subcontract
Schedule:
- Monday to Friday