We are seeking a talented and motivated individual to fill the role of Customer Service Administrator.
About the Role
This position involves working as part of our dynamic team, providing exceptional customer engagement and service on both telephone and email, processing orders and collaborating with colleagues. As a key member of our team, you will be responsible for:
1. Processing and entering orders while developing product knowledge
2. Providing exceptional customer service to Trade customers
3. Liaising with manufacturing and logistics teams, as well as field trade sales team members
4. Undertaking administrative duties to assist internal and external sales teams
5. Collaborating with team members, other business areas, and projects as required
6. Adhering to safety rules and contributing to a safe working environment
Requirements
To succeed in this role, you must possess excellent communication skills, be a great team player who brings energy and passion, and have strong organisational skills and an eye for detail. You should also be able to deliver exceptional customer service, love collaborating, liaising, supporting, and learning. Additionally, we offer flexible working arrangements, health and wellbeing initiatives, career development opportunities, paid parental leave, employee referral incentives, and more. We recognize and champion diversity as a cornerstone of our current and future success, believing that diverse perspectives and backgrounds foster a more creative and productive work environment.
Why Work With Us?
We strive to create a positive, professional working environment where employees feel valued and supported. Our goal is to provide opportunities for growth and development, ensuring that our team members are equipped to excel in their roles and contribute to our organisation's success.