Introduction
This is a key leadership role with accountability for the operations, performance and strategic direction of our Child, Youth and Family (CYF) portfolio. You will work closely with the CEO, Executive and senior peers to translate strategy into action and ensure our services deliver meaningful impact for children, young people and families across our community.
About the role
As Senior Manager, you will provide high-level leadership and direction to program leaders and employees across a diverse portfolio.
This role requires strong capability in:
* Stakeholder engagement and relationship management
* Workforce leadership and performance management
* Financial oversight and sustainability
* Quality frameworks and practice leadership
* Risk, safety and compliance
Key Accountabilities:
* Lead and embed best practice frameworks including ARACY NEST, the Common Approach, Advantage Thinking and Trauma Informed practice across all CYF services.
* Strengthen program evaluation, outcomes measurement and social impact reporting.
* Deliver high-quality six-monthly contract reporting that reflects the excellence of service delivery.
* Build and grow the NEIST and Wellbeings programs into thriving, high-quality services for children and families.
* Develop and maintain strong relationships with Government, non-government and community stakeholders to support advocacy, reform and commissioning processes.
* Lead the recruitment, engagement and performance of employees, fostering a culture of accountability, care and collaboration.
* Oversee budgets, KPIs, contract management, productivity, utilisation and corrective actions.
* Ensure health, safety and risk management practices are robust, proactive and compliant.
* Manage feedback, complaints and reportable incidents with integrity, transparency and professionalism.
About you
You are a capable and confident senior leader who leads with care and respect. You understand how strong leadership enables children, young people and families to live with independence and dignity.
You will bring:
* Degree level qualifications in a relevant discipline.
* Professional membership (where applicable).
* Demonstrated experience managing both people and financial operations at a senior level.
* Strong capability in risk management, quality improvement and regulatory compliance.
* Experience delivering government funded programs and meeting contractual obligations.
* Proven ability to use data, participant feedback and evidence-based practice to strengthen service delivery.
* A track record of embedding practice frameworks and building high-performing teams.
* Highly developed interpersonal, negotiation and professional writing skills.
CRCS is committed to ensuring the safety and wellbeing of all young children and young people. As part of our commitment to child safeguarding, we require all employees to undergo relevant screening processes, including Working with Children Check (WWCC) and/or Working with Vulnerable People (WWVP) checks and National Police Checks.
Why Choose CRCS?
Capital Region Community Services (CRCS) provides a wide range of high quality, integrated and inclusive programs and services to individuals, families, children and young people in the Belconnen and wider Capital Region. CRCS works with community members, local organisations and businesses to develop responsive programs, services and activities that support self-determination and reduce social isolation. Strong relationships with government and other community services enhance CRCS's capacity to achieve our vision of an inclusive, connected community.
* A supportive, values-driven workplace
* Being part of a team that genuinely cares about community wellbeing
* Discounted early education and care program services
* 15 days personal leave and 17.5% annual leave loading
* Access to salary packaging up to $15,900 (increase your take home pay) for living expenses and additional $2650 for Meal and Entertainment allowance
* 3 additional leave days between Christmas and New Year
* Commitment to supporting your professional development
* Access to our Employee Assistance Program.
CRCS values diversity in every form and strongly encourages applications from:
* First Nations people
* LGBTQIA+ communities
* People with disabilities
* Multicultural backgrounds
* Mature age applicants and carers
Apply Now
If you're ready to bring your heart to work and create lasting impact in your community, we want to hear from you. Submit your cover letter, statement addressing the selection criteria and updated resume. Reach out to Stella Shin via email if you have any questions.