Team Leader (Cruiseabout)Location: Melbourne Inner South East, VIC
• Work type: Full time
• Employer: CruiseaboutKey ResponsibilitiesQuoting, booking and invoicing cruise bookings and packagesEnsure KPIs are met and monthly sales targets are exceededSupport and handle walk-in, email and telephone enquiries efficiently and accuratelyMaximise sales opportunities by upselling and cross-sellingMonitor and action all relevant mailboxes dailyMaintain accurate and comprehensive product information to deliver and generate salesQualificationsProven experience working in a customer service environment and driving sales targetsMinimum 2 years of retail or wholesale experience in the cruise or travel industryGDS ExperienceExceptional focus on detail, adept problem-solving skills, and ability to thrive under pressureAmbitious, highly motivated, and proficient in task organisationPerks and Opportunities
• Participate in onboard ship inspections and enjoy exclusive cruise discounts for personal adventures.
• Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' worldwide.CultureYou will be employed by an inclusive company that offers a team culture unlike any other in the industry – Flight Centre Travel Group Australia, a certified Great Place to Work.Diversity and InclusionFCTG is an Equal Opportunity Employer.
We encourage all suitably qualified applicants, including Aboriginal and Torres Strait Islander people, those from racial, ethnic or ethno-religious minorities, and people with disability, to apply.Growth OpportunitiesAccess tailored Learning & Development pathways and in-depth training on cruise products to enhance your skills.BenefitsExclusive staff discounts via an employee-only portal (350+ Australian retailers, health and wellness discounts, financial planning advice, share plan, etc.)Corporate health discounts with BUPA and access to an internal gymEmployee Assistance Program for staff and families (mental health support)Community and SocialRegular awards nights, social team-building, industry events, and opportunities to attend global conferences.Corporate ResponsibilityCSR program supporting nominated charities through workplace giving, volunteering and fundraising; paid parental and volunteer leave.Sustainability CommitmentWe are stewards of the seas, committed to sustainable practices that protect the environment for the future of cruising and tourism.Please advise your leader before applying.Let's turn your passion for cruise holidays into an unforgettable journey with us
Join the cruise revolution and let's make waves together
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