Technical Support Specialist
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and technical expertise.
About the Role
* This position involves providing technical assistance and support to end-users via phone, email or on-site visits.
* You will be responsible for monitoring and resolving system issues promptly, minimizing downtime and ensuring business continuity.
* Collaboration with cross-functional teams is essential in identifying and implementing system improvements and enhancements.
* You will develop and maintain technical documentation and procedures to ensure accurate knowledge transfer and compliance with organizational policies.
The ideal candidate will have a strong understanding of IT systems and technologies, excellent communication and problem-solving skills, and a willingness to learn and adapt to new technologies and processes.
Key Responsibilities
1. Provide timely and effective technical assistance and support to end-users.
2. Monitor and resolve system issues promptly.
3. Collaborate with cross-functional teams to identify and implement system improvements.
4. Develop and maintain technical documentation and procedures.
What We Offer
* A dynamic and growing environment that embraces new technologies.
* A supportive environment for career progression and development.
* Generous salary packaging arrangements and hybrid work-from-home options.