It starts here. With Bendigo Bank... and you.
We'venever been 'just a bank'.Just like you should never be 'just an employee'.We'reunited in our beliefthat inbanking, better can be bigger, and togetherwe'remaking it happen.
Your role as a Home Lending Specialist(known internally as a Customer Relationship Manager)is to deliveran exceptionalexperience by working with customers to meet their end-to-end banking needs.
Whetheryou'reguiding first home buyerscreatea plan topurchase, or supporting a seasoned investor,you'llplay an integral part of helping our customers through the lending journey and driving growth.
In this dynamic and high-impact role,you'llmake your mark by:
* Building a pipeline of lending leads.Keepingtrack of and nurturing these relationships throughout their buying journey using our CRM.
* Guiding customers through the lending process, giving them peace of mind thatwe'rehere to help them achieve their goals.
* Leveraging your credit analysisexpertiseand understanding of customer needs ensuring positive lending outcomes for all and to future ready your customers for financial success.
* Building strong, relationship-centric connections with the community, the branch, and Branch Manager to deliver effective lending outcomes for customers.
* Embracing an attitude of lifelong learning. Bring your brilliant mind, andwe'llhelp you take your career to the next level with on-the-job training and other learning opportunities.
* Building connections. A role at Bendigo Bank means supporting our customers, givingbackand making our communities a better place... while having some fun along the way!
This is a permanent, full-time positionlocatedin Aspendale. The roster is 76 hours per fortnight.
What you'll bring to the role
To succeed in this role,you'llconsistently deliver exceptional customer service.We'dlove you to have:
* Extensive experience in customer service or sales
* High levelof understanding of lending products,policiesand regulations
* An ability to build relationships and rapport with customers and colleagues quickly, assess their needs and a develop a holistic view of their situation
* Highly developed credit analysis skills
* An understanding of small business offerings
* Consumer lending experience – this is essential
Our Community Banking model
Community Bankingoperateson a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.
So, why work with us?
* Wantbigimpact that matters?Here,you'llknow your work directlybenefitsthe customers and communities we all serve.
* Want to be more than just a number?Join a team that truly values you – and that getsmore and morediverse, every day.
* Want careeropportunityand flexibility?You can achieve so much here, with flexible policies and a team that believes in you.
Benefits
You'llalso get access toa great rangeof benefits, including:
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
* Our corporate university 'BEN U' to takeyour learning to the next level.
We'remakingbetter,bigger. Andwe'llget there with you.
Equal Opportunity Employer
We believe a diverse workforce supported by an inclusive culture is central to our success, andwe'reall about recruiting the best people, regardless of gender, age, disability, religion, sexualorientationor cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.
We are committed to responding to all candidates, regardless of the outcome of your application.
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