Join to apply for the Night Manager role at Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels
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Join to apply for the Night Manager role at Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels
Introduction:
We are Veriu Group (pronounced 'Very You')
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you've found us and we can't wait to hear from you
To learn more about us, visit our website or to Veriu Central
Step into a pivotal leadership role at Veriu Central, where heritage charm meets modern hospitality. As Night Manager, you'll oversee end-to-end hotel operations overnight, acting as a trusted extension of the Hotel General Manager to ensure every aspect of the guest experience is delivered to the highest standard.
With a mix of corporate and leisure guests, you'll need to adapt your communication style, deliver exceptional customer service, and maintain strong attention to detail—especially when managing nightly reporting and administrative tasks. Your reliability and professionalism will help shape the overnight experience and support the broader hotel network from an overnight leadership perspective.
* 112 rooms
* Lobby Bar with 24-hour reception
* Close to public transport
* Surrounded by diverse dining options
Responsibilities
Reporting to the General Manager, you'll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you'll strive to:
* Ensure smooth and consistent management of the night audit function, including audits, reports and reconciliations
* Achieve the successful management of the front office overnight, including late check-ins, compliant handling, problem-solving, remote guest support, security, and support for our afterhours support centre
* Foster good collaboration of the night team with the wider night and day teams
* Provide training and escalation support for other night teams
* Deliver high levels of guest services in all interactions
* Execute safe and professional management of emergency situations
* Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks
Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:
* National career growth opportunities
* Accelerated development in a variety of hotel management or corporate areas
* Comprehensive onboarding & ongoing support
* The chance to join our Fast-Track Hotel Management Development program
* Genuine flexibility and job security
* High performing culture that values relationships & individuality, where our leadership know you by name
* Generous referral bonuses when you refer your friends to work with us (up to $1000)
* Discounts on accommodation across our network
* Discounts on private health insurance
* Access to our Employee Assistance Program
Skills and Experiences:
About You
We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.
The successful person must have:
* Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
* First Aid Certificate (or be able to obtain before starting)
* Responsible Service of Alcohol Certificate (or be able to obtain before starting)
* Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required)
* Demonstrated experience leading a team with kindness in order to achieve outcomes
* Demonstrated ability to problem solve and manage escalated compaints with appropriate resolutions
* High standards of attention to detail and communication skills (written & verbal)
* Experience in a customer service role
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
Referrals increase your chances of interviewing at Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels by 2x
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