Overview
">About the Role
We are currently seeking an experienced Account Manager to join our team in Canberra. The successful candidate will be responsible for managing key government accounts and building strong relationships with clients.
The ideal candidate will have a proven track record of success in account management, ideally within IT managed services or professional services.
* Act as the primary relationship manager for assigned Federal Government clients, ensuring a responsive and solutions-focused experience
* Work closely with delivery teams to oversee service outcomes, escalate concerns, and ensure contract deliverables are met or exceeded
* Lead regular account reviews, performance reporting, and renewal processes to support commercial alignment and long-term client retention
* Collaborate with internal stakeholders to identify and shape growth opportunities within accounts, including up-selling and cross-selling service offerings
* Advise clients on emerging technologies, service trends, and improvements, in alignment with their strategic goals
This is a client-facing, delivery-aware role suited to a strategic thinker who enjoys building trusted relationships and navigating the complexity of Federal Government environments.
Requirements
Key Skills and Qualifications
We are seeking a candidate who:
* Has proven experience in Account Management, ideally within IT Managed Services, Systems Integration, or Professional Services
* Has a deep understanding of Federal Government procurement processes, culture, and stakeholder management
* Demonstrates strong interpersonal and communication skills, with the ability to manage high-stakes conversations and foster credibility
* Has a track record of overseeing complex accounts and delivering commercial and operational outcomes
* Is proactive, organized, and able to align delivery teams with evolving client expectations
* Holds a Baseline Security Clearance, or has the ability to obtain one
Benefits
We offer a flexible work culture that rewards outcomes, not just hours. Our team is committed to delivering exceptional results and making a real impact across Federal Government.