Job Title:
Customer Service Representative
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Description:
* The role of the Customer Service Representative involves providing exceptional service to students and campus employees via phone, email, and in-person interactions.
* Responsibilities include responding to 911 or non-emergency numbers and providing administrative office support.
The ideal candidate will possess excellent communication skills, experience with Microsoft Word and Excel, and the ability to remain calm and composed under pressure.
They will work within a 24/7 operation and may be required to respond during emergency situations.
A State of Florida driver's license and high school diploma or GED are required.
Familiarity with industry-specific software and experience in security, military, law enforcement, correctional, medical, dispatch, and/or administrative support is highly valued.
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Required Skills:
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks efficiently
• Strong problem-solving and analytical skills
• Experience with Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with customer relationship management software
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• High school diploma or equivalent
Benefits:
• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to ongoing training and development opportunities
Other Information:
• This position requires a State of Florida driver's license and a valid vehicle insurance policy.
• The selected candidate must be able to pass a background check and provide proof of eligibility to work in the United States.
• The University is an equal opportunity employer and welcomes applications from diverse candidates.