Employer Industry: Global Employment Solutions
Why consider this job opportunity
Salary up to $83,100 USD
Flexible working hours and the ability to work from anywhere
Generous paid time off and 16 weeks of paid parental leave
Commitment to mental health support services and a learning budget
Opportunities for internal mobility and career advancement
Supportive and inclusive company culture with Employee Resource Groups
What to Expect (Job Responsibilities)
Manage the entire customer journey, fostering long-term partnerships
Set and achieve Success Plans with customers regularly
Deliver business reviews in collaboration with the sales team
Identify and leverage upselling and cross-selling opportunities
Educate and train customers on product use while ensuring high-quality service delivery
What is Required (Qualifications)
Strong expertise in the customer lifecycle, particularly in customer retention and churn mitigation
Proven track record of growing and developing customer relationships
Extensive knowledge of managing complex implementation or onboarding projects
Fluent written and spoken English with well-structured communication skills
Excellent attention to detail and strong problem-solving abilities
How to Stand Out (Preferred Qualifications)
Experience in developing and implementing Customer Success Plans
Familiarity with various technical scenarios and customer verticals
Ability to understand different stakeholders and effectively communicate with them
#GlobalEmployment #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture
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