About TussleTussle is an Australian sexual wellness brand creating clinically backed, beautifully designed products at theintersection of health, beauty and intimacy.
Our products are TGA-listed medical devices, built to a regulatory and quality standard rarely seen in the category. As the business scales nationally, we’re expanding our product range while building the operational foundations required to support DTC growth and future retail partnerships.
This role sits at the core of how Tussle builds, delivers and launches product - turning ideas into compliant, high-quality products that scale with the business.
The RoleWe’re looking for an Operations, Innovation & Product Lead to drive the engine of the business across new product development, production, supply chain and launch execution.
This is a hybrid role spanning operations, NPD and product delivery - ideal for someone with strong corporate training who wants to apply that rigour in a fast-moving, founder-led environment.
“Lead” reflects ownership of projects and processes end-to-end (not people management initially), with scope to grow alongside the business over time.
Key Responsibilities
Operations & Supply ChainOwn day-to-day operational rhythms across production timelines, supplier follow-ups and delivery milestonesSupport inventory planning and replenishment in partnership with 3PL and warehouse providersMinimum 1-3 years of experience with 3PL and warehouse management systems is requiredImplement and continuously improve systems across ordering, fulfilment and logisticsBuild clear reporting to track stock risk, ETA risk, inbound/outbound movements, cost changes and operational blockersMinimum 3-5 years of operations or supply chain experience is required
Innovation & New Product Development (NPD)Drive projects across the full NPD lifecycle: concept → feasibility → formulation/testing → packaging → compliance → production → launchCoordinate testing workflows (compatibility, stability, performance) and manage associated documentationLiaise with manufacturers, labs, packaging suppliers and regulatory partners to keep projects moving and decisions clearSupport claims development, substantiation inputs and compliance processes in regulated categoriesExperience in regulated industries such as cosmetics, supplements, or food is preferredMinimum 3-5 years of product development or NPD experience is required
Product & PackagingSupport packaging development including specifications, dielines, finishes and sustainability improvementsManage sampling rounds and revisions across product and packaging componentsMaintain product \"source of truth\" documentation including BOMs, specs, QC checkpoints, change logs and cost trackingSupport continuous improvement initiatives driven by quality standards and customer feedback
Launch Execution & Cross-Functional DeliveryOwn launch timelines across operations, product creative and customer experienceIdentify risks early and bring practical, solution-oriented optionsTranslate launches into repeatable systems for future scaleBachelor's degree is required
What Success Looks Like (First 12 Months)Smooth, predictable operational rhythms with clear visibility across supply, stock and timelinesSuccessful delivery of new products from concept through to launchStrong product documentation and compliance foundations in placeLaunches that feel controlled, well-coordinated and repeatable