Hotel Night Manager
The night team at our hotel starts at 11:00pm and finishes at 7:30am. As a Night Manager, you will play a pivotal role in ensuring the smooth operation of the hotel during overnight hours.
Key responsibilities include:
* A neighbourhood host - know what's happening in the neighborhood and the hotel.
* Ensuring the accurate and timely completion of the night audit function.
* Acknowledging IHG One Rewards members and returning guests.
* Assisting in maintaining procedures for security of monies, credit and financial transactions, and guest security.
* Checking guests in, out and managing any wake-up call requests.
* Performing other duties such as concierge services, room service and special guest requests.
* Overseeing the safety and security of the hotel and its guests.
* Leading and mentoring the night team to deliver exceptional services.
For this role, we are looking for someone with experience in hotel Front Office/Rooms division and leadership skills. Excellent written and verbal communication skills are essential, as well as strong attention to detail and financial acumen. Computer literacy and resilience are also required.
As a member of our team, you will enjoy a range of benefits to support your wellbeing, including a freshly laundered uniform, paid birthday leave, access to a discount retail platform, enhanced parental leave, proactive paid wellbeing days and flexible work options.
We value people who are energetic, approachable and cultured with a sense of fun. We need someone with a passion for the local area, who can share their ideas and be a valued member of an inspirational team.