The Role
A pivotal role where you'll be at the heart of our screening services. Directly assisting our clients, including adults, children, separated couples/parents and families, you'll predominantly offer initial assessment via phone from our Cheltenham office and, optionally, from your home.
What you can expect to do in this role:
* Handling incoming inquiries and referrals over the phone.
* Processing referrals for Better Place Australia.
* Conducting initial screenings to ascertain individual needs and direct them to the right service pathway.
* Offering information, guidance, and referrals for counselling or dispute resolution needs.
What you will require:
* A tertiary qualification in Social Work, Psychology, or a related behavioural science field (preferred) or equivalent relevant experience.
* Exceptional communication and interpersonal skills and be adept in engaging and forming connections with individuals undergoing crises.
* A pronounced orientation towards customer service.
* A keen commitment to continuous learning.
* A genuine interest in Family Support Programs, Family Law, and Family & Children's Services program streams.
* Proven capability to collect and evaluate screening and assessment data to determine service accessibility.
* Robust administrative abilities.
* Strong organisational and time management skills.
Employee Benefits
* Generous above award salary rates
* Salary packaging (which increases your take home pay)
* Additional paid annual leave (between Christmas and New Year)
* Annual leave loading of 17.5%
* Twelve weeks paid parental leave
* Up to 20 days family violence leave
* Paid study leave and extensive professional development opportunities
Further Information
This Full-Time (1.0 FTE) role is based at our Cheltenham site however other locations may be required from time to time.
Our organisation is committed to child safety and satisfactory completion of both a Working with Children Check and National Police Check clearance are mandatory for the preferred candidate.
We embrace flexible ways of working including work from home. We encourage you to talk to us about what flexibility might look like for you and your individual needs.
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