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Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those who need them most.
As part of the Y family, you'll help support the wellbeing of vulnerable and underrepresented communities, always acting with integrity and respect. In return, we offer flexible hours, free facility membership, and the chance to build valuable leadership and life skills—all while making a real impact.
* Join the team and become a valued community member
* Training options and pathways to launch your career
About the Role
As a Customer Service Officer, you will be the first and last person our members see in the facility – playing a key role in creating welcoming and positive experiences for all. You'll handle face-to-face, phone and email enquiries, complete general administration tasks, manage bookings and support other departments where required.
Y wait Kick start your career with The Y today
This casual role is ideal for individuals looking to get involved in the fitness, aquatics, and recreation sector. In addition to on-the-job experience, we now offer training and development pathways from this role into:
* Learn to Swim Instructor - on site course being held early November 2025
* Group Fitness Instructor
* Lifeguard/Duty Manager
Whether you're looking to explore a future in health and recreation or simply want a great casual gig with purpose, this role provides the ideal foundation.
On-site training options to help you become qualified in Aquatics or fitness to serve your community.
About You
You're self-motivated, approachable, and passionate about delivering excellent customer service. You thrive in a fast-paced environment, enjoy solving problems, and have the ability to build rapport with people from all walks of life.
You'll ideally bring:
* Current CPR certificate (or willingness to obtain)
* Previous experience in customer service or administration (desirable)
* A current Working with Children Check
Who What Y?
The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations, employing over 1,000 staff across NSW to deliver enriching community programs.
We're committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.
Benefits & Experience
The Y offers a range of benefits including:
* Above award rates of pay
* Salary sacrifice benefits
* Free access to Y sites & programs
* Discounts on a range of products and services including groceries
* Branded clothing supplied
* Additional leave including wellbeing days
* Reward & recognition program
* Employee Assistance Program
Commitment to Safeguarding
At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe.
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