Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
* Deliver effective store administration in line with standard procedures, including: Cash handling and banking integrity, Tendering transactions, Systems access and data integrity, Store web sales and extended warranty claims, Telephone management and enquiries, Marketing and promotional activity
* Contribute to financial performance through effective inventory management and management of controllable expenses
* Manage all sales channel fulfillment in line with procedures
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
* Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities
Qualifications
Key Competencies for Success in This Role
* Customer Focus: Does everything through the eyes of the customer.
* Drives Results: Consistently achieves results, even under tough circumstances.
* Demonstrate Self-Awareness: Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
The Positive Guys is an equal opportunity employer committed to providing a work setting that promotes diversity and inclusion. If this prospect excites you (even if you feel that you don't meet 100% of the criteria) please don't hesitate to apply!
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