We are looking to engage a skilled and enthusiastic
Service Designer to join our Federal Government client!
excellent communication skills and have the ability to work
honestly and collaboratively within their
multi-disciplinary team.
This is your chance to make a difference for our Federal Government client in this
6 month contract with
an additional 24 months of
extensions offered.
Australian Citizens with the ability to obtain a Baseline security clearance will be considered for this role.
The role will include:
Creating and documenting a baseline understanding of the current state service by employing design research to identify current business processes, as well as both staff and participant experience
Creating and facilitating process design improvements by conducting business and systems process analysis and producing required analysis documentation
Facilitating design-thinking sessions with service users to design and test the future service (processes, channels, experiences).
Ensuring that the end-to-end service experience is based around participant and staff need, in line with the client's standard and is consistent for all users across different touchpoints.
Providing expertise and supporting the product owner to elaborate user stories, acceptance criteria and process maps.
Providing assistance to the product owner with the use of system tools.
Evaluating the effectiveness of proposed solutions and design at both a conceptual and tactical level.
Developing blueprints and designs of the proposed service to guide build teams.
Previous Federal Government experience is desirable for this role.
To be considered for this chance,
APPLY to this advertisement.
For more information about the role, contact
NICHOLAS on
(02) 5109 09
05.
📌 Service Designer Brisbane
🏢 Aurec Human Capital Group
📍 Brisbane