Permanent, Full Time, Sun-Thu
Senior Bookseller | Duty Team Leader
QBD Books - Erina Fair, NSW
This role is perfect for an experienced bookseller who loves leading by example, coaching others, and creating an energetic, welcoming space for readers. You’ll play a key role in supporting the leadership team, and delivering exceptional customer experiences that turn visitors into regulars.
The role
As Senior Bookseller | Duty Team Leader, you’ll support the Head Bookseller | Team Leader in the day-to-day running of the store while leading the team on the floor.
You’ll balance people leadership, sales performance and customer connection, ensuring the store consistently meets targets while remaining a fun, supportive place to work and shop.
What you’ll do
Sales & leadership
* Champion sales excellence and coach the team to achieve targets and KPIs
* Lead by example on the floor, delivering confident, engaging customer service
* Support team training, development and performance
Store operations
* Assist with day-to-day store operations and opening/closing duties
* Maintain stock integrity with guidance from buying and operations teams
* Ensure a safe, supportive and well-run store environment
Customer & community engagement
* Build strong relationships with customers and encourage repeat visits
1. Support education and debtor