Student Support Specialist
This position presents a unique opportunity to deliver exceptional support services to students and the wider community.
You will be responsible for supervising a team, mentoring staff, overseeing daily operations, and leveraging call centre and CRM technologies.
This role is ideal for individuals who possess excellent communication skills, can engage effectively with diverse groups, and provide support to clients facing complex challenges.
About Your Responsibilities
* Support the Team Leader in achieving departmental objectives;
* Assist with workflow management across all inbound and future student channels;
* Maintain high standards of staff training and quality of service.
Your Key Strengths
You are a natural problem solver, able to thrive in fast-paced environments while maintaining attention to detail. With your initiative and solution-focused mindset, you're ready to make a meaningful impact in this student-centered role.
About You
You'll be the first point of contact for walk-in, email, live chat, and phone enquiries, ensuring a seamless student experience.