About the Role
We are seeking an experienced and highly organised Allied Health Front Desk Manager to lead the daily operations of our busy clinic reception. This is a key leadership role responsible for ensuring smooth front desk operations, exceptional patient service, and accurate billing and administrative processes.
If you thrive in a fast-paced healthcare environment and have strong experience with Medicare, health fund billing, and patient coordination, we would love to hear from you.
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Key Responsibilities
* Oversee and manage daily front desk operations
* Supervise and support reception staff
* Manage appointment scheduling and patient flow
* Handle high-volume phone calls and patient enquiries professionally
* Process billing through Medicare, health funds, DVA, and private payers
* Reconcile EFTPOS and daily banking
* Manage accounts receivable and outstanding payments
* Maintain accurate patient records and ensure compliance with privacy regulations
* Liaise with allied health practitioners regarding schedules and administrative needs
* Implement and improve administrative systems and procedures
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Essential Criteria
* Minimum [2+ years] experience in an allied health or medical reception role
* Previous experience in a supervisory or management capacity
* Strong working knowledge of:
* Medicare billing and item numbers
* Private health fund claims (HICAPS preferred)
* DVA and other third-party billing
* Experience using practice management software
* Excellent phone manner and customer service skills
* Strong attention to detail and accuracy in billing and data entry
* Ability to multitask and remain calm under pressure
* Professional presentation and communication skills
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Desirable
* Certificate in Medical Administration or Business Administration
* Experience in multi-disciplinary allied health settings (e.g., physio, psychology, OT, speech, Dental)
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What We Offer
* Supportive and collaborative team environment
* Competitive salary based on experience
* Opportunities for professional growth and leadership development
* Stable and long-term position