Our organization is seeking a dedicated individual to fill the role of Member Services Officer. The successful applicant will be responsible for providing exceptional customer service, handling cash transactions, and promoting our services to members and customers.
About the Role
The Member Services Officer plays a vital part in our business, interacting with members, casual users, and potential new members. They are responsible for delivering first-class customer service, ensuring it aligns with our Mission, Vision, and Values.
Main Responsibilities
* Provide excellent customer service to all customers, both in person and over the phone
* Apply sound cash handling principles and use of Point of Sale (POS) systems
* Promote the centre's services and programmes to customers and accept customer bookings and enrollments
Requirements
To succeed in this role, you will need:
* A passion for fitness
* Previous experience in a similar position
* Excellent communication skills
* Hold current First Aid & CPR certification
* Working With Children Check (or equivalent) & National Police Check
We Want to Hear From You
If you are a motivated and enthusiastic individual who enjoys helping others, we encourage you to apply for this exciting opportunity.