Job Description
The role of a Bell Captain is to provide exceptional service to guests, ensuring their stay with us is memorable and enjoyable. As the face of the hotel, you will engage with guests from arrival to departure, providing a warm welcome and farewell.
Responsibilities include securely parking guest cars, delivering bags and amenities in accordance with hotel policies, and leading the bell team in general operational tasks. You will also be an empowering supervisor, motivating and supporting your team to deliver outstanding results.
Key aspects of this role include:
* Escorting guests to their rooms and explaining all features and hotel offerings
* Being an expert on the hotel and surrounding area, reinforcing our commitment to wellness inside our walls and beyond
* Building and strengthening relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
A successful candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.
Required Skills and Qualifications
To be considered for this role, you should have:
* A current driver's license
* Relevant experience in a similar supervisory role
* Working rights in Australia
In addition, you should be enthusiastic about escalating your career, self-motivated, driven, and energized in a fast-paced environment.
Benefits
We offer a range of benefits to support your well-being and career growth:
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group)
* Flexible working hours and locations through our Life with the Works program
* Internationally recognised training programs and unlimited strategic development opportunities
* Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program
Others
As a valued member of our team, you will have the opportunity to grow, develop, and progress with exciting career opportunities within the Marriott International group.