Service Delivery Expert
About the Role
* Develop detailed analysis of maintenance operations in relation to service delivery by considering cost, risk, fleet and machinery required.
* Utilise data to inform decision making through technology integration.
* Analyse outputs from quality auditing systems and take corrective action.
* Collaborate with the team to develop service level agreements.
* Identify strategic issues and opportunities across the Parks and Open Spaces team, highlighting areas for improvement and increased productivity.
Key Requirements
* Qualifications in Business or a relevant field such as park and open space management.
* Current C class drivers license.
* Construction Industry White Card (30215 QLD).
* Advanced knowledge of parks and open space management.
* Significant experience in an analyst or related role.
* Proven ability to perform maintenance performance analysis.
* Ability to research and assess new concepts and develop performance measures to effectively monitor and evaluate productivity enhancements.
* Experience in implementing interventions and continuous improvement programs.
* Knowledge of relevant acts, legislation, Australian Standards, and Codes of Practice within a public sector context.
* Understanding of environmental practices in park and open space management.
What We Offer
* 17.5% annual leave loading.
* Up to 5 weeks annual leave.
* Up to 3 weeks Personal/Carers Leave.
* 14 weeks paid Parental Leave.
* Domestic and Family Violence Leave.
* Natural Disaster Leave.
* Up to 13.5% Superannuation employer contribution for contributing members.
* Salary Sacrifice opportunities.
* Learning and Development opportunities.
* Fitness Passport program offering discounted membership to selected facilities.
* Employee Loyalty Program offering discounts at local businesses.
* Employee Assistance Program.
As a valued employee, you will be part of a diverse and inclusive workplace where your unique style, background, experiences, and perspectives are respected and encouraged. We welcome applications from individuals with diverse backgrounds.