Overview
RAC WA Perth, Western Australia, Australia
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RAC WA Perth, Western Australia, Australia
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What are we looking for in you?
This role would be ideal for a collaborative and creative individual, who has a natural flair in building and maintaining strong working relationships with key stakeholders. In addition, you will also have:
- Collaborate closely with a cross functional team of Product Owners, Business Analysts, Developers, Analytics and othersubject matterexperts across the business
- Understand the member and business context by planning,prioritising, coordinating, and conducting user requirements analysis, stakeholder interviews, opportunity and competitor analysis
- Focus on aiming to continuously improve and provide the highest quality products and services which meet the needs and requirements of end users
- Excellent communication skills; with the ability to present and discuss technical information to establishes engagement with others and gain understanding
- Experience creating deliverables includinguser journeys, empathy maps, service blueprints,personas, storyboards, scenarios,content inventories, information architectures, interactiveprototypes, interaction flows, wireframes,andhigh-fidelityuser interfaces
- Ability to work autonomously or within a team to assist with in delivery of a project roadmap
- Strong conceptual, information architecture and interface design skills
- Advanced knowledge of Human Centred Design principles, design thinking methodology and understanding of various frameworks
- Fluency with design and prototyping tools such as Figma or other design tools
- Exposure or use of tools such as Zeroheight and Storybook is desirable Champion HCD, showcaseit’svalue and educate others within projects and across the business
What will you be doing?
- Working with the UX Lead to assist in the delivery of projects within the Digital stream
- Collaborate with various Design and Development teams to assist with building out components and patterns for teams to use within projects
- Be involved in promoting User Experience culture across the organisation
- Regular engagement of the UX Guild to capture learnings from projects to help share improvements that can be made for future projects and other teams
- Guide the member experience design activities for business as usual and strategic projects
- Understand the member and business context by planning, prioritising, coordinating, and conducting user requirements analysis, stakeholder interviews, opportunity and competitor analysis
- Create and refine member experience strategies and conceptual frameworks; user journeys, empathy maps, service blueprints, touchpoint analysis, personas, storyboards, scenarios, flowcharts, and design prototypes
- Conduct workshops with internal clients to define project scope objectives, target audience, marketing and advertising opportunities
- Create deliverables including prototypes, conceptual diagrams, site maps, interaction flows, storyboards, page/screen schematics/wire-frames, content inventories, in line with Digital Strategy
What's in it for you?
- Working in an environment that is embracing a continuous improvement culture using experimentation to support learning
- Being part of empowered, cross-functional agile delivery teams that works with the business to build systems that solve problems
- Building digital systems that will shape the future for the RAC and a better WA
- Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Social Club and access Fitness Passport for cheaper gym memberships
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
About RAC
As an Equal Chance Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments or would like to note which pronouns you use to fully participate in the application or interview process, please contact our Talent Acquisition Team.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Design, Art/Creative, and Information Technology
Industries
- Consumer Services
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