Overview
As People & Culture Manager you will drive the continual improvement of quality across the hotel by partnering with Department Heads on people and operational initiatives while providing strategic and hands‐on leadership across the entire employee lifecycle to continually build capability, enhance performance, and foster a positive Heartist culture. With a strong focus on employee relations, compliance, learning and development, and wellbeing you will act as a trusted advisor while ensuring best‐practice People & Culture outcomes across the business.
Key Responsibilities
* Lead and implement the hotel's annual People & Culture business plan in line with Accor and regional objectives
* Manage all aspects of employee and industrial relations including grievances, investigations, disciplinary matters and union interactions
* Ensure compliance with Fair Work legislation, National Employment Standards, Modern Awards such as the Hospitality Industry General Award (HIGA) and Accor policies
* Provide accurate, timely and practical advice to leaders and team members on all employment matters
* Oversee recruitment, onboarding, learning & development, succession planning and talent reviews
* Drive engagement, wellbeing, diversity, equity and inclusion initiatives that strengthen the Heartist spirit
* Lead performance‐management frameworks including probation reviews, annual reviews and coaching capability
* Oversee payroll compliance, salary and award reviews and People & Culture reporting metrics
* Manage Workers Compensation, WHS compliance, return‐to‐work programs and risk management initiatives
* Foster a culture of continuous learning through Accor Academy and hotel‐based training programs
* Act as an Accor ambassador promoting values, culture and employer brand internally and externally
Qualifications
About you:
You are a confident People & Culture professional with strong hospitality experience and a genuine passion for people. You thrive in fast‐paced environments, build trusted relationships with leaders and bring both strategic thinking and hands‐on delivery.
* Tertiary qualifications in Human Resources or a related discipline
* Minimum 5 years experience in a People & Culture / HR leadership role ideally within hospitality
* Strong working knowledge of Australian employment legislation and Modern Awards, ideally HIGA
* Proven experience across the full HR lifecycle including ER/IR, WHS, recruitment, performance management and Learning & Development
* Excellent communication, coaching, influencing and stakeholder‐management skills
* High levels of integrity, discretion and cultural awareness
* A collaborative, solutions‐focused mindset aligned with Accor's Heartist values
Additional Information
Employee Benefits
* Daily lunch options provided
* Staff discounts in the restaurant
* Accor employee staff rates at any Accor property worldwide
* Food and Beverage discounts at Accor outlets
* Inner‐city location – public transport options at our door
* Friendly and inclusive team
* Career growth and learning & development
Discover the life that awaits you at Accor – visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Come and join our Stylish Heartist Team today!
Remote Work
No
Employment Type
Full‐time
Key Skills
* Facilities Management
* ADMA
* Heavy Bus Driving
* AXA
* Building Services
* Courier Delivery
Experience: years
Vacancy: 1
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