Create your best future and join Westpac as a Team Member - Payments
* Max Term contract until September 2026
* Parramatta based
* In-office presence is required 5 days a week, from Monday to Friday during training
* Hybrid work arrangements (2 days in Parramatta office / 3 days WFH) after successful training
What's the role?
The Team Member directly contributes to the Westpac Vision of Helping Australians Succeed with the principal purpose of this role being to provide our customers with an exceptional customer experience whilst fulfilling their requests. This includes completing customer requests, communicating with customers via email and telephone, and from time to time working with stakeholders across the group to achieve an expected outcome for our customers.
The role also provides support to Institutional Clients with day-to-day enquiries and transactions. assist with end-of-day processes, which involve reviewing transactions and resolving any outstanding actions. You will work to ensure you remain focused on the delivery of quality output, following Westpac protocol, policies and procedures when completing functional activities by role modelling Westpac's values of Helpful, Ethical, Leading Change, Performing & Simple.
What do I need?
* Banking / Finance knowledge would be highly desirable
* Experience with MS office such as Word, Excel, and Outlook
* Exceptional attention to detail with a focus on accuracy and quality
* Proven ability to manage time effectively and prioritize tasks in a fast-paced environment
* Systems Knowledge – Pronto, Service Online, HOST applications knowledge (desirable).
Why join us?
We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .