This role requires building strong customer relationships through face-to-face service in a showroom by demonstrating product knowledge and equipment.
Key Responsibilities:
* Greet customers delivering excellent customer service with a sales-focused approach
* Resolve customer questions and concerns in an efficient manner
* Learn and stay up-to-date with products and services, and use this knowledge to enhance customer experience
* Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
* Maintain showroom inventory and presentation as required
Requirements:
* Previous customer service or industry experience is preferred but not essential
* Clinical experience or a background in allied health is desirable
* Excellent verbal and written communication skills are essential
* Adept at navigating computer systems to manage customer interactions and records
Benefits:
* Employee discounts on health equipment products and services
* A quarterly incentive scheme
* An Employee Assistance Program to support mental wellness
* A benefits package including discounts for retail, insurance, gym and more