Clerk Grade: 9/10
Salary Range: $129,464 - $142,665 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Tuesday, 17th March 2026 [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first‐class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
Provide high quality customer support and expert functional, technical and system administration support and advice to users across multiple locations, platforms and technologies and guides the activities of Technical Support Administrators responsible for the operational maintenance of the myWorkZone SAP environment.
About You
* Experience and deep understanding of S/4 HANA and FIORI
* Extensive cross‐functional knowledge and hands‐on experience across FI, PS, CO, SD, PPM, Procurement
* Proven experience diagnosing system issues; testing functionality, performance and security; releases, support packs and upgrades.
* SAP implementation experience in large, complex organisations
* Advanced S/4HANA functional experience.
* Strong technical awareness and ability to work with architects/developers.
* Knowledge of Change & Transition support in enterprise environments.
What we need from you
An up‐to‐date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
Closing Date: Tuesday, 17th March 2026 [10:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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