As a skilled IT Support Specialist, you will provide technical assistance to clients from the comfort of your own workspace. Your responsibilities will include remote troubleshooting, determining solutions, and communicating updates to customers.
Key Responsibilities:
* Act as the primary point of contact for customers, providing timely and effective support
* Utilize diagnostic techniques and engage with customers to identify issues
* Determine the most suitable solution based on customer information and context
* Guide customers through problem-solving processes, ensuring they feel supported throughout
* Direct unresolved issues to support personnel, fostering a collaborative environment
* Provide accurate product or service information, meeting customer expectations
* Record events, problems, and resolutions in logs, maintaining transparency and accountability
Requirements:
* Proven experience in help desk or equivalent roles, demonstrating a track record of success
* Proficiency in Active Directory, ServiceNow, and Citrix, with a solid understanding of their capabilities and limitations
* Technical expertise, including knowledge of products, databases, and services, with a focus on problem-solving and critical thinking
* Ability to diagnose and resolve basic technical issues efficiently and effectively
* Excellent communication skills, with proficiency in English and the ability to communicate complex ideas simply
* Customer-oriented mindset, with autonomy and pressure management skills, allowing you to thrive in fast-paced environments
Benefits:
You will have the opportunity to work with a dynamic team, receiving ongoing training and development opportunities to enhance your skills and career prospects.
Other Information:
Please note that this is a remote position, and you will be required to have a quiet and dedicated workspace.