Location
Western Sydney
Salary Package
$100k - $120k + Super + Company Car + Commissions
Role Highlights
Drive growth and influence strategy across critical accounts. Provide tailored solutions, manage client relationships, and contribute directly to revenue and operational outcomes.
Role Overview
Reporting into the Sales Manager, the Key Account Manager will oversee a portfolio of high-value accounts. On a monthly basis, you will conduct KPI reviews, run Quarterly Business Reviews (QBRs) and track account performance. Weekly, you will collaborate with internal teams to ensure service delivery, manage opportunities, and progress solution-based proposals. Daily, you will engage with clients face-to-face, provide strategic advice, resolve issues, and maintain compliance with contracts and service agreements.
Responsibilities
* Take ownership of key accounts, ensuring client satisfaction, retention, and growth
* Build and maintain strong relationships with senior stakeholders across all accounts
* Identify and progress new business opportunities within existing and potential accounts
* Lead strategic account planning and provide commercial insights to influence client outcomes
* Conduct regular client engagement, including meetings, reviews, and on-site visits
* Collaborate with internal teams to deliver solutions and ensure operational excellence
* Maintain accurate account data, track performance metrics, and report on key outcomes
* Proactively manage risks and opportunities to maximise account performance and profitability
Candidate Profile
* Proven experience managing complex B2B key accounts with measurable results
* Track record of balancing account management with business development to drive retention and growth
* Prior exposure to pharmaceuticals, healthcare, or similar industries
* Strong relationship-building and influencing skills with senior stakeholders
* Commercially astute with the ability to identify opportunities and develop strategic solutions
* Quick learner, adaptable, and able to thrive in a fast-paced, high-performance environment
* Highly motivated, entrepreneurial mindset, with a focus on achieving results
Culture & Benefits
Be a part of a successful business that values innovation, client satisfaction, and career growth. Join a collaborative, fast-paced environment where your contribution directly impacts business outcomes and client success.
* Grow your career – broaden your expertise and move into senior account or regional leadership roles
* Be rewarded – competitive total package including base, bonus, super and car
* Make an impact – manage strategic accounts and deliver solutions that shape business outcomes
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