Senior Education Officer - Facilitated Solutions
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Senior Education Officer - Facilitated Solutions
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Join to apply for the Senior Education Officer - Facilitated Solutions role at Aged Care Quality and Safety Commission
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About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
The Sector Education team is responsible for the development of effective educational resources for the aged care sector including providers, workers and older people receiving care. Our educational activities aim to assist the sector with building a strong understanding of regulatory operations and good practice. We currently provide education through our Aged Care Learning Information Solution (Alis), the delivery of workshops and website resources.
About the Role
As a Senior Education Officer – Facilitated Solutions, you will be responsible for leading the end-to-end design, development and facilitation of interactive sessions. Working with your peers in the wider Sector Education team you will ensure the educational products you develop are targeted, timely, integrated with other products, and meet the expected quality for public audiences. Your primary focus will be creating educational resources designed for live delivery – either as a live learning session, or for educators and managers in the sector to deliver to their own teams. You will collaborate with peers in the wider team and work closely with subject matter experts to identify and implement innovative solutions which meet the needs of the Commission and the aged care sector.
Position Duties
* Product design and development: Lead the end-to-end design and development of a range of face-to-face or virtual learning solutions which could include but is not limited to, workshops, webinars and experiential learning. Conduct analysis and collate information to create cohesive, meaningful educational products.
* Facilitation: Lead the facilitation of high-quality interactive sessions, by creating a positive learning environment which encourages participation, engagement and collaborative learning. Manage the complexity and challenges of delivering live sessions and proactively identify and mitigate risks.
* Project Management: Provide effective project management for work products and projects, including planning, coordination and risk management. Contribute to leading the delivery of the Commission's program of education activities and services both in a face-to-face and virtual online learning environment.
* Quality assurance and improvement: Undertakes quality improvement activities, including review, evaluation and monitoring of education outcomes, identification of areas for improvement, and proactively identifies opportunities for feedback.
* Reporting: Collate, record and report on education/learning activities and outcomes, providing both qualitative and quantitative information to track success and identify opportunities for improvements.
* Positive working relationships: Work collaboratively with both internal and external stakeholders.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
* Demonstrated experience in leading the planning and development of content and the design and delivery of educational resources for adult learners.
* Demonstrated experience in instructional design and development of interactive learning products and sessions using engagement and development tools like Kahoot, Vyond and Canva.
* Demonstrated experience in the delivery and facilitation of educative sessions in a virtual or face-to-face environment.
* Demonstrated ability to work autonomously across multiple intersecting projects and produce deliverables in tight timeframes.
* Excellent written and verbal communication skills, including the ability to distil complex technical guidance into engaging and useful learning products and activities.
* Demonstrated ability to collaborate with and develop productive working relationships with both internal and external stakeholders and subject matter experts.
Position Notes:
* Salary offered will be between $96,503 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
* Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
* Non-ongoing opportunities will be offered for varying periods with an option to extend to a total of 24 months.
* Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by 11:59PM Sunday 24 August 2025 AEST.
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Zabrina Batterham by emailing zabrina.batterham@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.Senior Education Officer - Facilitated Solutions
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative, General Business, and Other
* Industries
Government Administration and Government Relations Services
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