Customer Service Representative - Rouse Hill
IMB Limited
Wollongong, Wollongong, Illawarra and South Coast NSW
Banking - Retail/Branch (Banking and Financial Services)
Part time
Monday to Friday, part time afternoon hours
Start your banking career with a community minded and trusted bank
No banking experience required, full training provided.
Are you ready to start a rewarding career in banking? We have an exciting opportunity for a Customer Service Representative to join our Rouse Hill branch, providing great service and support to IMB customers. This part time position would suit someone looking for work/life balance, with mornings to yourself.
The Role
- Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms, cash handling and balancing
- Working with your Manager and team to collectively achieve the branch goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
Part time hours, working Mondays, Tuesdays, Wednesdays, and Fridays 12.15pm-5.15pm. Thursdays alternating 11.15am-7.15pm and 2.15pm-7.15pm.
The Person
- Available to work part time Monday-Friday
- Experience in sales and service
- Cash handling experience and an accurate eye for detail
- A learning mindset and ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team.
The IMB
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than 12 million through our Community Foundation to over 900 projects in the communities in which we live.
At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchase leave options
- Study assistance
- Corporate uniform
- Employee assistance program
- Genuine investment in your learning and qualified growth.
To apply, follow the prompts. Applications close November 30, 2025.
Please note that email applications are unable to accepted.
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