Job Overview
To succeed as a Technical Support Engineer, you must possess exceptional technical expertise and collaboration skills to deliver outstanding customer experiences.
Key Responsibilities:
* Own, troubleshoot, and solve complex customer technical issues using Microsoft Intune and related technologies by leveraging your problem-solving abilities, research skills, and collaboration with cross-functional teams.
* Develop and hone your skills to drive customer success through innovative solutions and teamwork.
* Ensure seamless support experiences for customers by working closely with various teams to identify and resolve technical issues.
Requirements:
* A Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field is essential.
* Minimum 4 years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
* At least 2 years of experience working in a customer-facing role.
* At least 2 years of experience working on technical projects.
Core Skills:
* Technical knowledge of Microsoft Intune, Microsoft Entra ID, Azure, Office 365, Windows Autopilot, Win32 Packaging, LOB Application deployment, Operating Systems Concepts – Active Directory, Security, OS Internals, Windows 10,11, iOS, Android, MacOS devices and operating systems, enrollment and configuration management options, Mobile Device Management and Mobile Application Management, Intune or third-party solutions, HTTP/HTTPS, Fiddler traces, System Center Configuration manager or system management.
Ability to meet Microsoft, customer and/or government security screening requirements are necessary for this position.