Overview
This range is provided by Sharp & Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$100,000.00/yr - A$140,000.00/yr
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Opportunity
A long-standing HR SaaS organisation is looking for their next Customer Success Manager - they\'ve supported thousands of businesses and well over a million users across Australia and New Zealand.
You'll join a collaborative, people-focused environment where individuality is celebrated, contributions are recognised, and continuous growth is encouraged.
What's on Offer
* Flexible hybrid setup: 3 days in the office / 2 days remote
* Pet-friendly workplace
* Daily access to barista-quality coffee
* Paid parental leave
* An annual leave day for your birthday, plus additional leave to support personal time or working remotely for several weeks per year
* Regular team social activities & wellbeing activities
* Mental health support including EAP services
* Employee benefits, perks, and salary packaging options
The Opportunity - Customer Success Manager
You will partner closely with your customer base to help them realise measurable value from the platform. You'll play a key role in driving adoption, building long-term relationships, ensuring a strong return on investment, and supporting retention and account growth.
What You'll Do
* Partner with Account Managers to align on customer goals and portfolio strategy
* Support retention and satisfaction by helping customers get the most from the platform
* Team with Sales and Marketing to deliver customer initiatives
* Contribute to a collaborative and supportive Customer Success team culture
* Build and maintain trusted relationships with key customer stakeholders
* Develop strong product expertise and act as a subject matter resource
* Troubleshoot issues and escalate where necessary
* Respond to platform-related questions and provide practical guidance
* Translate business needs into technical outcomes using the platform
* Stay across product enhancements and communicate relevant updates to customers
What You'll Bring
* Tertiary qualification (HR, Business, IT or related areas advantageous)
* 4+ years in Customer Success, Client Services, Account Management within SaaS - ideally Payroll, rostering or HR SaaS.
* Experience with HR / Talent Management platforms
* Excellent communication and presentation skills
* Ability to grasp technical concepts quickly
* Strong organisational ability with attention to detail
* Experience in analytics, reporting, and documentation
Apply now or reach out for further information!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service and Sales
Industries
* Software Development and Technology
* Information and Media
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Sydney, New South Wales, Australia 6 days ago
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