Overview
This range is provided by Sharp & Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$100,000.00/yr - A$140,000.00/yr
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Opportunity
A long-standing HR SaaS organisation is looking for their next Customer Success Manager - they\'ve supported thousands of businesses and well over a million users across Australia and New Zealand.
You'll join a collaborative, people-focused environment where individuality is celebrated, contributions are recognised, and continuous growth is encouraged.
What's on Offer
1. Flexible hybrid setup: 3 days in the office / 2 days remote
2. Pet-friendly workplace
3. Daily access to barista-quality coffee
4. Paid parental leave
5. An annual leave day for your birthday, plus additional leave to support personal time or working remotely for several weeks per year
6. Regular team social activities & wellbeing activities
7. Mental health support including EAP services
8. Employee benefits, perks, and salary packaging options
The Opportunity - Customer Success Manager
You will partner closely with your customer base to help them realise measurable value from the platform. You'll play a key role in driving adoption, building long-term relationships, ensuring a strong return on investment, and supporting retention and account growth.
What You'll Do
9. Partner with Account Managers to align on customer goals and portfolio strategy
10. Support retention and satisfaction by helping customers get the most from the platform
11. Team with Sales and Marketing to deliver customer initiatives
12. Contribute to a collaborative and supportive Customer Success team culture
13. Build and maintain trusted relationships with key customer stakeholders
14. Develop strong product expertise and act as a subject matter resource
15. Troubleshoot issues and escalate where necessary
16. Respond to platform-related questions and provide practical guidance
17. Translate business needs into technical outcomes using the platform
18. Stay across product enhancements and communicate relevant updates to customers
What You'll Bring
19. Tertiary qualification (HR, Business, IT or related areas advantageous)
20. 4+ years in Customer Success, Client Services, Account Management within SaaS - ideally Payroll, rostering or HR SaaS.
21. Experience with HR / Talent Management platforms
22. Excellent communication and presentation skills
23. Ability to grasp technical concepts quickly
24. Strong organisational ability with attention to detail
25. Experience in analytics, reporting, and documentation
Apply now or reach out for further information!
Seniority level
26. Mid-Senior level
Employment type
27. Full-time
Job function
28. Customer Service and Sales
Industries
29. Software Development and Technology
30. Information and Media
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Sydney, New South Wales, Australia 6 days ago
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