Below are the key responsibilities of this role.
Key Responsibilities
1. PEOPLE:
* Motivate employees to achieve exceptional results that align with company values within DTC and the broader business.
* Contribute to a positive culture in Levi Strauss & Co. Australia and New Zealand by engaging with various functions to create strong cross-functional relationships.
2. COMMUNICATION:
* Initial response within 24 hours and optimal resolution within 48 hours.
* Update team communication channels, manage communication on the DTC team, and ensure appropriate support functions are tagged and resolutions are posted.
* Ensure resources are up-to-date and easily accessible for stores.
* Manage platforms to host store order and feedback forms and maintain communication systems.
* Act on store requests made through SupportHub.
* Publish policies and procedures based on needs analysis, new technology deployments, and advice from relevant stakeholders.
* Collate and publish meeting minutes, including regular check-ins on action items.
3. ADMINISTRATION:
* Manage pricing and promotion requirements in X-store.
* Work with HR and Payroll functions to maintain Tanda (time, attendance, and wages platform) for optimal store use.
* Create consumable orders using SAP.
* Manage systems, including MS Teams, Yoobic, TANDA, Retail Next, X-Store, Oracle.
* Maintain registers, track keys, security access, credit cards, and other property.
* Maintain contact lists, update store lists, and document 'Where Do I Go For Help?'
* Maintain the calendar and communicate key dates with stakeholders.
* Serve as the point of contact for store discrepancies at the end of the day.
* Advise on next steps and accountability requirements.
* Manage the return to vendor process using SupportHub.
* Distribute office stationery items based on store orders via SupportHub.
* Manage supply and stock of branded carrier bags, stationery, POS rolls, sale stickers, banking books, and more.
* Respond to online reviews from customers.
* Recognize and reward good reviews, troubleshoot, and resolve unfavorable ones.
4. SUPPLIER RELATIONSHIPS:
* Tender for suppliers of consumables and services required by stores, negotiate service level agreements, and procure requirements in a timely manner.
* Develop and maintain an approval process for maintenance requirements.
* Handle vendor queries, set up new vendors, change existing details via Service Now portal, and manage SAP vendor management.
5. EXPENSE MANAGEMENT:
* Track spend to budget for manageable expenses and communicate to stakeholders.
* Validate expenses and raise purchase orders.
* Query anomalies and seek resolution when charges do not meet expectations.
6. STOCKTAKE:
* Coordinate and manage stocktake calendars to ensure yearly cycle counts meet business needs.
* Hold stores accountable to preparedness as per Stocktake Preparation Checklist.
* Troubleshoot stocktake functionality with designated teams and IT support.
* Collate and analyze post-stocktake results and distribute them.
7. EVENT & PROJECT CO-ORDINATION:
* Manage and coordinate retail hardware needs for new stores/refurbishments.
* Participate in Critical Path meetings and support store needs, managing team member preparation for pack-down or restock and booking storage containers for stock storage.
* Manage travel and entertainment bookings in line with corporate policy.
* Source venues, equipment, and catering for events within budget.