About the Role
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We are seeking a skilled Customer Service Specialist to provide exceptional support to our clients.
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Your Key Responsibilities
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* You will be a key point of contact for our clients, providing guidance and support regarding government services.
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* Based in our office, you will provide clear and helpful information, ensuring individuals and businesses can easily access the assistance they need.
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* You will maintain accurate records of interactions using our CRM system.
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* You will offer comprehensive information on government programs and procedures.
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* You will ensure a positive and professional customer experience at all times.
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Your Skills and Qualifications
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* You will possess exceptional communication skills and a genuine desire to help others.
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* You will be committed to providing excellent customer service.
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* You will be adaptable and able to thrive in a fast-paced environment.
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* You must be an Australian Citizen with a 5-year Australian residency history.
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* You must be available to work rotating shifts between Monday to Friday, 8:00 am to 8:00 pm.
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Why This Role?
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* You will be part of a collaborative team that values your well-being and professional development.
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* You will have opportunities for career progression within the company.
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* You will be providing essential support to the public, helping them access vital government services.
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* You will be part of an inclusive culture that celebrates diversity and promotes equality.
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* You will play a critical role in ensuring the efficient delivery of government services to the community.
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