Primary Details
Time Type: Full time
Worker Type: Employee
Location: Melbourne, VIC
Contract: 12-month fixed term, full-time hours
Working Arrangements: Hybrid (mix of in office and work from home)
The Opportunity
We are looking for an experienced Public Liability Claims Officer to join QBE's Liability Claims Team.
Responsibilities
* End-to-end claims management, ensuring accurate completion, validation and progression of claims across personal injury and property damage matters.
* Managing liability claims through assessment, policy interpretation and lifecycle progression, escalating complex or uncertain matters where required.
* Interpreting policy coverage and determining applicability, including applying underwriting guidelines and policy wordings.
* Building and maintaining solid relationships with insureds, brokers, investigators, solicitors and the general public.
* Ensuring adherence to statutory guidelines, privacy requirements and internal standards, including completion of self‐audits to support positive audit outcomes.
* Respond to all enquiries in a timely, accurate, professional and courteous manner.
Qualifications
* Demonstrated experience handling Public Liability claims, including personal injury and property damage and/or relevant legal qualifications.
* Strong technical skills across personal injury, property damage and product liability, with the ability to think analytically and make sound decisions.
* Exposure to dispute resolution processes such as mediations, settlement conferences or court proceedings.
* Confident negotiator with the ability to interpret key information, including policies, investigation findings and industry guidelines.
* Proven ability to build strong relationships and work collaboratively with lawyers, assessors and other external partners.
* Well organised, able to manage a varied claims portfolio and prioritise effectively in a fast‐paced environment.
* Legal knowledge and/or legal background will be highly regarded.
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender‐equal flexible leave for all new parents, including paid super.
About QBE
At QBE, we get to the heart of what matters for our customers with a human touch. We are an international insurer with more than 13,000 people across 26 countries, building momentum toward a vision to become the most consistent and innovative risk partner.
We value our employee's experience and are proud to have been recognized for diversity and inclusion. QBE is committed to an inclusive workplace where everyone feels valued and respected for who they are. We provide full compliance with data privacy, confidentiality, and standard procedures, ensuring a fair and equitable work environment.
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