Job Title: Customer Service Representative
This role involves providing exceptional customer service to a diverse range of customers across various Council functions.
Key Responsibilities:
* Provide first point of contact services via telephone and in-person at front counters, including provision of advice, information, payments etc.
* Offer expert guidance on Council policies, codes, exhibition items, business items, community services and work programs as requested.
* Calculate fees and charges for Council; collect, receipt and balance monies, calculate floats and perform end-of-day duties.
* Maintain confidentiality of customer information and handle it in accordance with Council's Privacy Management plan.
* Log and manage customer service requests for customer issues, establishing a workflow for action initiation.
* Initiate action or workflows on incoming correspondence.
Guiding Principles:
* We act as one organisation responding to the changing needs of our Local Government Area and community.
* We are strategy-led, driven by our Community Strategic Plan with clear priorities and focus.
* We are customer-focused and continuously improve service provision to deliver excellent customer experience.
* We collaborate and work together to achieve our outcomes.
* We ensure safety and well-being is at the centre of our organisation, operations and culture.
* We are a financially sustainable organisation, living within our means, ensuring best value resource allocation.