System Support Professional
We're seeking a skilled System Support Professional to join our team. As a key member of our support group, you'll play a critical role in ensuring the highest level of service and expertise for our clients.
Key Responsibilities:
* Respond to client problems (phone/portal) and actively monitor client sites
* Log and document all incidents within a ticketing system and problems within JIRA;
* Refer incidents to other parties when an incident is beyond your current skill-set;
* Proactively monitor, document and fix problems or anomalies found at our clients' installations;
* Manage and exceed customers' expectation by providing excellent service;
* Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications;
* Versatility to rotation shift & pager scheduling;
* Participate in sharing knowledge and publishing Knowledge articles;
Required Skills and Qualifications:
* 3 years of work experience in Linux administration and technical customer support;
* Knowledge of Linux operating systems for Servers and Workstations;
* Excellent communication skills in English (verbal and written);
* Experience running basic queries in Microsoft SQL Server 2008 - an asset;
* Knowledge of Linux - an asset;
* Remote troubleshooting (ssh, VPN tunnels) - an asset;
* Experience in a medical and/or research environment - an asset;
Benefits:
* Competitive salaries;
* Corporate bonus program;
* Employee recognition program;
* Employee referral program;
* Flexible hours;
* Comprehensive insurance plan;
* Training & skills upgrading;
* Social events;
* Dynamic culture;
We provide a workplace that encourages teamwork, promotes well-being, autonomy, and creativity. We take pride in being a world-class solutions company with over 400 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting.