Role Summary
Join a fantastic team showcasing your excellent customer relationships. Vehicle/transport industry and administration experience preferable.
Life at Scania
Our purpose is Drive the Shift towards a sustainable transport system. At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment steered by our core values: Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity. You know us as a world‐leading provider of transport solutions, leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.
Welcome to Scania, a company that is enjoying record growth.
What You Will Do
This role is responsible for managing and exceeding customer expectations through coordinating new vehicle movements. Responsibilities include:
* Conduit between the customer, third party vendors and the workshop to ensure a single point of contact
* Manage customer expectations by providing timely updates on job progress, handling cash sales transactions and conducting vehicle handover upon completion of the work
* Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer (Warranty, Contracts, Cash Sale etc.)
* Create and invoice work orders, add job lines and allocate work to the workshop planner with regard to workshop booking capacity and workload
* Identify opportunities to upsell and cross‐sell by promoting additional products or services to meet customer needs, contributing to increased sales and customer value
* Liaise with external suppliers to ensure efficient coordination of new vehicle movements through the Scania Australia Service Network
Who You Are
* Excellent communication and interpersonal skills
* Ability to think on your feet and show initiative
* Strong abilities in time management, organisation and administration
* Effective problem solving
* Strong written and verbal communication skills
* Mechanical or workshop aptitude is advantageous
What We Can Offer You
* A dynamic and inclusive work culture – be part of a great team environment
* A company that is enjoying record growth and eligibility for an annual company bonus scheme
* Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
* Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
* Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self‐care and more
* Be part of the bigger picture – a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
To Apply
* If you want to join a dynamic company with strong values, and to have a real voice, join us and start an exciting career in an international company.
* You must have full working rights in New Zealand or Australia.
* Formal offer of employment is subject to standard pre‐employment checks, including medical and other background checks.
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