About the Opportunity
This is a hands-on supervisory role, based on-site, on a permanent 14:7 roster. The role supervises the work of the Facilities Attendants, deputising for the Facilities Manager in their absence in those Villages that have a dedicated Facilities Manager.
What's in it for you?
* Equalised fortnightly pays + Super on all hours, no more big pay/small pay
* Food and accommodation provided on site (for those not living locally to the Village)
* Local Allowances paid for those living off-site locally to the Village
* Access to Civeo's Employee Platform - The Civeo Hive, offering discounts and deals across hundreds of retailers including travel, lifestyle, groceries and more
* Access to on-site facilities such as Gyms, Hub's, and Pools (may vary per Village)
* Access to wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education
* Full-time permanent positions, with exciting learning and development opportunities including internal training and development courses, and nationally recognised qualifications
* Annual Staff Retention Incentive Bonuses *Conditions Apply
* BYO Work Mate Referral Incentive Program, get paid for referrals *Conditions Apply
About You
To be successful, you will have:
* Current LF Forklift Licence and experience
* Prior work experience supervising a maintenance team, preferably in a remote environment
* Experience in high volume, fast paced work environments, ideally working outdoors
* Capability to work well under pressure
* Flexibility to work, day and/or night shifts if required for your role
* Strong commitment to safety and teamwork
* The ability to pass a pre-employment medical including alcohol and drug screening
* A National Police Clearance or be willing to obtain one
* Documentation to prove working rights within Australia
* Fantastic communication skills
* Remote work experience (highly regarded)
* Class C, Manual Driver's Licence (highly regarded)
Responsibilities
Primary Duties and Responsibilities
People
* To act as a working supervisor, leading a team of Facilities Attendants, scheduling and allocating work, and supervising their work on a daily basis.
* To be clear about annual personal and company objectives and to take part in regular appraisal processes to assess performance and provide feedback to management.
* To undertake technical and other training as required, and to attend periodic team and individual meetings as required.
* To facilitate a team environment and foster a culture of service excellence.
* To deputise for the Facilities Manager in their absence, in Villages that have a dedicated Facilities Manager.
* To always apply safe work practices to contribute to the safety culture at Civeo.
Customers
* To deliver excellent facilities services to the Management team, in a timely manner, consistent with all relevant quality standards and service level agreements, with the minimum of disruption to guests, customers and colleagues.
* To facilitate and maintain a safe environment for our customers.
Process
* To undertake non-technical general repairs and maintenance of site grounds, facilities and buildings.
* To carry out gardening duties.
* To ensure regular collection and maintenance of waste throughout site.
* To keep all work areas, storage areas, workshops, tools and vehicles in a tidy, safe and professional condition.
* To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses.
* To follow Standard Operating Procedures in all relevant areas of Facilities services and to contribute ideas for improving processes and procedures.
* To process all maintenance requests through Civeo property maintenance management system.
* To take part in Project Working Groups as required.
* To use Microsoft Office and other IT systems as necessary.
Finance
* To ensure all financial policies, procedures and processes are strictly implemented and adhered to, ensuring the highest standards of ethics and financial propriety, taking immediate action if any non-compliance is discovered.
* To facilitate random and programmed audits of Facilities Services.
Qualifications
Knowledge, Skills and Experience
Professional Qualifications
* LF Forklift licence
* Manual Drivers licence, Class C.
Experience
* At least two year's work experience in a maintenance or trades assistant role, preferably in the hospitality industry.
* A minimum of six months experience of supervising a team.
* Knowledge of equipment and materials routinely used in Facilities Operations (e.g. ride on mower, push mower, whipper snipper, blower, high pressure hose, small parts).
Competency
Behaviours
Working with People
* Meets all team deadlines and responsibilities.
* Listens to others and values opinions.
* Helps team leader to meet goals.
* Welcomes newcomers and promotes a team atmosphere.
* Seeks win-win relationships.
Delivering Results and Meeting Customer Expectations
* Builds customer confidence.
* Is committed to increasing customer satisfaction.
* Sets achievable customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are met.
* Solicits opinions and ideas from customers.
* Responds to internal customers.
Adhering to Principles and Values
* Deals with others in a straightforward and honest manner, gaining trust. Does what he or she says and is accountable for actions.
* Maintains confidentiality.
* Supports company values.
* Conveys good news and bad.
* Maintains the standards of ethical behaviour.
* Treats people with respect and dignity.
* Demonstrates genuine caring for people.
* Lives Civeo values.
Deciding and Initiating Action
* Tackles problems and takes independent action.
* Seeks out new responsibilities and acts on opportunities.
* Generates new ideas.
* Practices self-development.
Coping with Pressures and Setbacks
* Meets commitments, works independently, and accepts accountability.
* Handles change, sets personal standards, and stays focused under pressure.
* Meets attendance and punctuality requirements.
* Steps up when asked.
Planning and Organising
* Plans workload to ensure timely completion of tasks.
* Assists staff with time management when appropriate.
* Good attendance/starts work on time.
* Can recognize priorities and reorganize work tasks accordingly.
* Uses available organizing tools to plan work.
* Anticipates possible slow points in planning timelines.
* Maintains an organized work space that permits rearranging of work files.
* Proposes timeline and benchmarks for new work assignments and modifies as needed.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position.
* High level of general physical fitness, strength and health.
* Lift, push, pull and carry up to approximately 20kgs.
* Stand and walk for extended periods of time.
* The ability to bend, stretch, twist, or reach with your body, arms, and legs.
* Climb, balance, and kneel.
* Squat, crouch and sit.
* Good hand eye coordination.
* Reach above shoulder level, chest to shoulder level, below chest level and behind body.
* Twist, turn and tilt neck.
* Work in confined spaces.
* Tolerate exposure to dust and cleaning chemicals.
* Tolerate working in hot and cold temperatures and in wet conditions.
* Walk up and down stairs.
* Push a trolley.
* Use a step ladder.
* Operate a vehicle.
* Perform foot pedal action.
* Unimpaired vision with or without the aid of prescription eye glasses.
* Unimpaired hearing with or without the use of a hearing aid.
* Manual dexterity and strength – the ability to move hands and fingers to grasp, manipulate and assemble objects.
* Stamina – The ability to exert yourself physically over long periods.