Customer Service Consultant – Retail
Company: Singtel Optus Pty Limited
Job Type: Full-time
Salary: A$30 – A$36 per hour + super
Expected Hours: 38 hours per week (rotating retail roster, weekends included)
Job Description
Optus is seeking Customer Service Consultants to deliver outstanding in-store service. This role focuses on helping customers with mobile, broadband, and device solutions while promoting Optus products and services.
Key Responsibilities
* Assist customers with sales and service enquiries
* Recommend suitable mobile and internet plans
* Process transactions and activations
* Meet customer satisfaction and sales targets
Requirements
* Strong communication and customer service skills
* Retail or sales experience preferred
* Ability to work flexible retail hours
Benefits
* Staff discounts on Optus products
* Career progression opportunities
* Paid training provided
Job Type: Full-time
Pay: $30.00 – $36.00 per hour
Expected hours: 38 per week
Benefits:
* Employee mentoring program
* Extended annual leave
* Health insurance
* Life insurance
* Maternity leave
* Paid volunteer leave
* Parental leave
* Professional development assistance
* Salary packaging
* Travel reimbursement
* Unlimited annual leave
Work Location: In person