Trades School Australia is a Registered Training Organisation (RTO) and CRICOS-approved education provider based in Sydney, NSW. We deliver vocational education and training programs focused on the construction and trades industry, supporting both domestic and international students.
As a growing organisation, we are currently seeking a motivated and organised Student Support Officer / Administration Officer to join our team and support the day-to-day student administration and operational activities of the business.
Key Responsibilities
* Manage student enrolments, attendance, records, and administration activities
* Maintain accurate student files and compliance documentation
* Support domestic and international students throughout their study journey
* Assist with onboarding, orientation, and student support services
* Monitor student attendance and course progress
* Process student variations including deferments, suspensions, cancellations, and transfers where required
* Maintain and update student information in systems including Cloudemy(SMS) and PRISMS
* Provide general office administration and operational support
* Support trainers and assessors with scheduling, student communication, and classroom administration
* Assist with maintaining compliance with ASQA, CRICOS, and organisational requirements
Skills & Experience
* Previous experience in an RTO, education, training, or administration environment preferred
* Experience with student management systems such as Cloudemy or similar is highly desirable
* Strong administration and organisational skills
* Excellent written and verbal communication skills
* Professional presentation and customer service skills
* Strong attention to detail and ability to multitask
* Ability to work independently and within a team environment
* Good computer skills including Microsoft Office and online systems
What We Offer
* Chance to join a growing RTO and CRICOS-approved organisation
* Supportive and professional working workplace
* Growth opportunities and development opportunities
* Exposure to vocational education and training operations
Job Details
* Job Types: Full-time, Permanent
* Pay: $65,000.00 – $75,000.00 per year
* Experience: MS Office: 1 year (Preferred), Customer service: 1 year (Preferred)
* Work Authorisation: Australia (Required)
* Work Location: In person
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