Join to apply for the Front Office Supervisor - El Questro role at Discovery Parks
About Us
G'day Group is the undisputed leader in regional travel, with over 85 properties across Australia's most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.
El Questro
Say g'day to more of Australia and join us at El Questro, the heart of the Kimberley. Set amid the vast and ancient landscape of Western Australia's East Kimberley, this tourism icon is one of Australia's last true frontiers. We are proud co‐custodians of this treasured site, with its deep gorges and majestic ranges, thermal springs, mud and salt‐flats, rainforests, and cascading waterfalls.
The Role
The Front Office Supervisor is key to our Front Office Team at El Questro, having full responsibility for the front office operations and leadership when the Front Office Manager are on their days off. This role also provides key support to Management through monitoring and leading the operational activities and ensuring team members provide exceptional customer service in line with our guest path service standards.
Duties
* Ensuring the smooth running of the overall operation in the Manager's absence
* Point of contact for guest feedback, conflict resolution, employee supervision
* Creating a memorable guest experience every time
* Monitoring overall operation and providing feedback to management
* Ensuring a fantastic culture within your team
Skills & Experience
* Proven experience as a supervisor or Duty Manager
* Full Open Drivers Licence (Essential)
* Experience using RMS and Redzy (Preferred)
* Experience on remote properties or within the Resort sector (Preferred)
* First Aid Certificate (Preferred)
* Understanding of housekeeping, front office and food and beverage operations
* Ability to lead a team, create a calm working environment and encourage best service
* Conflict resolution and experience in handling guest enquiries
Benefits
* Opportunity to step up and get noticed
* Advance your career
* Future opportunities within the company
* Accommodation and meals available
* Be a part of building the team you want around you
* Work closely and learn from upper management
* Strong support from Head of Department and Head Office
* Relocation assistance
* Access to EAP
* Extensive employee benefits – discounted flights, accommodation, car hire
* Discounts across 300+ G'Day and Discovery Parks throughout Australia
* Please note, all applications will be reviewed in January 2026
This is a remote role, where you will be living and working at El Questro. As such, please consider the reality of living in a remote location for an extended period of time.
G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programmes and on‐the‐job experience and mentoring.
This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.
* Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.
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