If you love talking to people, thrive in a fast‑paced environment, and want a role where your conversations genuinely make a difference, this is your chance to join a high‑growth, high‑energy team.
We're looking for a Customer Service Representative (CSR) who's ready to bring enthusiasm, professionalism, and drive to the top of our client funnel. You'll be the voice that welcomes new prospects, prepares clients for key touchpoints, and fuels the momentum of our sales pipeline.
Join a fast-growing Australian company helping everyday Australians (including Defence members) build long-term wealth through property — while enjoying the flexibility and freedom of remote work.
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What You'll Do
* Energise clients before webinars with friendly, informative pre‑webinar calls that boost attendance and engagement.
* Make lead‑qualification calls from marketing campaigns, identifying high‑potential prospects and passing them to the sales team.
* Re‑engage clients who didn't attend or didn't book after webinars, helping them take the next step toward a Discovery Call or Strategy Session.
* Keep our database sharp and accurate through regular client check‑ins and updates.
* Maintain polished, professional CRM notes and ensure smooth handovers to our Property Investment Consultants.
* Collaborate with a supportive remote team to keep the sales pipeline flowing and clients feeling valued.
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What You'll Bring
* A confident, warm communication style that builds rapport quickly.
* The ability to handle high call volumes without losing your energy or professionalism.
* Strong organisational skills and a love for keeping CRM records clean and accurate.
* A proactive, client‑first mindset with the ability to juggle multiple tasks.
* Patience, resilience, and a solutions‑focused approach to every conversation.
* Experience with or an understanding of the Australian Defence Force (highly regarded).
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Why You'll Love Working With Us
* Fully remote — work from anywhere in Australia.
* A supportive, high‑performing team that celebrates wins and helps you grow.
* A mission with meaning — helping Australians build wealth through smart property investment.
* Clear pathways for development within a fast‑growing company.
* A role where your conversations genuinely matter and your impact is visible every day.
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KPIs You'll Be Aiming For
* 200 genuine conversations with new and existing clients
* 40 Discovery Call appointments booked with potential leads
* 20 Strategy Session appointments booked with qualified leads
* 40% webinar attendance rate for registrants
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Ready to grow your career while making a difference?
Apply today and start building a future in the property investment space—with full training and career growth ahead.