This role is crucial for maintaining and growing our key accounts, ensuring a superior customer experience, and driving profitability. The successful candidate will be a proactive problem-solver with a strong focus on relationship management and strategic planning.
Job Description
Build and maintain strong relationships with key accounts through regular contact and on-site visits
* Main point of contact for customer inquiries, providing expert advice
* Promote new products and services to add value for accounts
* Resolve customer issues quickly
* Lead internal teams to deliver a seamless customer experience from order to delivery
* Manage customer contracts, including renewals and amendments, to ensure compliance
* Analyse account profitability and take action to meet minimum profitability targets
* Monitor budgets and develop strategies to identify and secure new business opportunities
* Utilise sales tools and software to effectively track activities and report on progress
* Ensure all work is performed in full compliance with company HSEQ standards and procedures