Job Title
A career opportunity exists for a sales and service professional to provide customer-centric support via face-to-face interactions and inbound/outbound calls, ensuring high levels of customer satisfaction and first call resolution.
The successful candidate will demonstrate excellent communication skills, be able to work effectively in a team environment, and possess a strong ability to build trust and exceed customer expectations.
* Deliver exceptional customer experience, driving customer satisfaction and first call resolution.
* Provide timely and accurate information on everyday banking enquiries, account openings, and processes via telephone and/or online channels.
* Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes.
About the Role
This is a challenging and rewarding role that offers opportunities for growth and development within a dynamic team environment. The successful candidate will be highly motivated, enthusiastic, and committed to delivering exceptional results.
Key responsibilities include:
1. Providing outstanding levels of sales and service support to customers via face-to-face interactions and inbound/outbound calls.
2. Ensuring high levels of customer satisfaction and first call resolution.
3. Building trust and exceeding customer expectations through effective communication and problem-solving skills.
What You Will Bring
To succeed in this role, you will need to demonstrate the following skills and qualifications:
* Experience in delivering high-quality customer experiences.
* Effective interpersonal and communication skills (written and verbal).
* Ability to work as a supportive team member.
* Commitment to self-development and opportunities to increase capability in role.
About Us
We are a leading financial institution committed to providing exceptional customer service and creating a workplace where people can thrive. We offer a range of benefits and support resources to help you achieve your goals and maintain a healthy work-life balance.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.