We're looking for a proactive and experienced Claims Advisor to manage workers' compensation claims within our QLD self-insurance scheme at Bolton Clarke. In this role, you'll assess liability, coordinate insurer rehabilitation and return-to-work plans and provide expert guidance to staff and stakeholders. You'll play a key part in ensuring compliance, supporting recovery, and delivering great outcomes for our people.
End‑to‑end QLD workers' compensation claims | Self‑insured portfolio | Legislative decision‑making
Key activities:
* Manage end-to-end workers' compensation claims under QLD legislation.
* Assess liability for physical and psychological injury claims.
* Support recovery by coordinating medical and allied health treatment.
* Develop and monitor insurer rehabilitation and return-to-work plans.
* Provide advice and education on injury management and entitlements.
* Maintain accurate records and process wage entitlements.
* Collaborate with internal and external stakeholders to support recovery.
About you:
* Qualifications in injury management, rehabilitation, or equivalent experience.
* Meet the criteria for recognition as a statutory claims officer under QLD legislation.
* Experience in claims or rehabilitation case management (ideally in self-insurance or WorkCover QLD).
* Strong analytical, time management, and communication skills. High level communication and interpersonal skills with a demonstrated ability to build constructive and effective relationships,
* Able to effectively liaise with and influence staff across all levels of Bolton Clarke
* Proficient Microsoft office suite
Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.
Our Benefits
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:
* $15,900 Salary packaging + $2,650 meal and entertainment allowance
* Work-Life balance - Office and WFH
* Mobile phone and laptop provided
* A supportive, flexible, and fun positive team culture
* Health Insurance discounts with Medibank
* Employee Assistance Program
* Free Flu Vaccinations
* Fitness passport program
* Options for additional purchased leave
About Bolton Clarke
Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.
How To Apply
To join our diverse, purpose driven organisation that offers rewarding professional development opportunities, please apply below with a resume and cover letter.
Applicants must obtain Federal Police Clearance or willingness to obtain.